MECHANISM FOR RECEIVING COMPLAINTS AND RESOLVING DISPUTES
When a dispute or complaint arises, Wesale encourages negotiation and mediation between the parties to reach consensus on a resolution plan. If the two parties cannot negotiate with each other and ask Wesale to resolve the case. Wesale's decision is final.
Contact point for dispute resolution:
Unit name: WESALE GROUP JOINT STOCK COMPANY
Tax code: 0110375724
Head office: 9th Floor Diamond Flower Tower, 48 Le Van Luong, Nhan Chinh Ward, Thanh Xuan District, Hanoi, Vietnam.
Phone number: 0974063482
Email: Info@uflymedia.com
Disputes or complaints will be received and handled by us in the following order:
Step 1: Wesale receives information about complaints and disputes.
Step 2: Wesale authenticates information.
Step 3: Wesale acts as a third party to mediate for members (if there is a dispute between the Buyer and the Seller), or negotiate with the member (if there is a dispute between the member and Wesale).
Step 4: Resolve the dispute through negotiation and conciliation if negotiation/conciliation is successful.
Step 5: If mediation fails, the dispute will be resolved at the competent People's Court. The court's decision is binding on the parties.
Specifically:
+ In case of a dispute between the seller and the buyer:
All parties must take a responsible role in actively solving the problem.
Disputes related to quality, selling price, payment, transfer/lease of real estate will be the main responsibility of the seller to resolve with the buyer. Wesale is only responsible for acting as an intermediary to receive information from the buyer - transfer information to the seller, carry out mediation between the two parties and promote the process of resolving the case between the two parties.
For sellers: it is necessary to provide documents to authenticate information related to the incident that is causing conflicts for the buyer. On Wesale's side, we will be responsible for providing information related to one member if requested by the other party.
After the buyer and seller have resolved the dispute, the parties are responsible for reporting it to the Wesale Management Board. In case a conflict arises in the transaction and the fault lies with the seller: Wesale will take measures to warn, lock the account or transfer it to a competent law agency depending on the severity of the violation. The company will terminate and remove all news articles about that seller's real estate on the Wesale system. At the same time, we will request the seller to compensate and reimburse the buyer satisfactorily.
If through an agreement the conflict arising from the transaction between the buyer and the seller cannot be resolved, either party has the right to bring the case to a competent People's Court for resolution. .
